Virtual Assistant Services
eBotics supplies virtual assistants to physician offices and other healthcare facilities. A virtual assistant
provides uninterrupted coverage to the physician offices performing various tasks. The major
advantages of having a Virtual Assistant are detailed below:
Financial Advantages:
A fixed cost full time employee at $10 (no overheads) enables our partners to save approx
$15000 per employee per year. The Physician office doesn’t have to pay for any overheads,
benefits, vacations, PTO etc.
Operational Advantages:
Scheduling / Re-Scheduling / Cancelling Appointment
Daily Appointment reminder calls to patients
Prescription Refill request from PT & Pharmacy – Take down the details for office staff
Referral – Take down the details for office staff
Lab test result requests from patients
Requests from attorney’s office for medical records
Pharmacy Call – Take down the details for office staff
Call from another Dr. Office or Hospital
Lab Call - – Take down the details for office staff
Call from Insurance
Pre Auth Calls
Call forwarding to Dr. for urgent calls
Call forwarding to Dr. Office Staff
Sending production reports twice a day to Dr. Office for further action
Call backs for missed calls and Voice mails
Continuous support – Backup team available for Lunch break/Tea breaks/Leaves
